سياسة الخصوصية

Privacy Policy

Last updated: September 2026

At Hero Food (hero-food.com), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile apps, and related services for food ordering and delivery.

1. Information We Collect

We may collect the following information:

• Personal Details: Name, phone number, email address.
• Location Data: To show nearby restaurants/stores and deliver your order accurately.
• Payment Information: Payment details processed securely by third-party providers (we do not store full card numbers on our servers).
• Order History: What you ordered, from where, and when.
• Device Information: IP address, device type, operating system, browser type, and app identifiers.
• Cookies and similar technologies: As described in the Cookies section below.

2. How We Use Your Information

• Process and deliver your orders.
• Improve our services and user experience.
• Communicate with you about orders, promotions, or support.
• Enhance security and prevent fraud.
• Show relevant advertising (including Google AdSense / AdMob where enabled).
• Analyze traffic and usage to improve the platform.

3. Cookies, Analytics & Advertising (Google AdSense / AdMob)

Hero Food and our partners use cookies and similar technologies to operate the website/app, remember preferences, measure performance, and display ads.

• Essential cookies: Required for login, cart, language, and security.
• Analytics cookies: Help us understand how visitors use the site.
• Advertising cookies: Used by Google and other ad partners to show ads, limit how often you see an ad, and measure ad performance.

We may use Google AdSense on the website and/or Google AdMob in our mobile apps. Google and its partners may use cookies or device identifiers to serve personalized or non-personalized ads based on your visits to this and other sites/apps.

You can learn more about how Google uses data here: Google Partner Sites Policy.

You can manage ad personalization via Google Ads Settings: https://adssettings.google.com. You may also control cookies from your browser settings. Blocking some cookies may affect site functionality.

4. Sharing Your Information

We may share your information with:

• Restaurants / Stores: To prepare your order.
• Delivery Partners: To deliver your order.
• Payment Providers: For secure payment processing.
• Service Providers: Hosting, analytics, messaging, and advertising partners (including Google).

We do not sell your personal data.

5. Your Privacy Rights

• Access or update your personal information.
• Delete your account (subject to legal/operational retention needs).
• Opt out of marketing messages.
• Control cookie/ad preferences where available.

6. Data Security

We use secure technology and reasonable safeguards to protect your data. No system is 100% secure; please keep your login credentials confidential.

7. Children's Privacy

Our services are not directed to children under 13. If you believe a child provided personal data, contact us to request deletion.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

9. Contact Us

If you have any questions about this Privacy Policy or advertising on Hero Food, contact us:

• Email: support@hero-food.com
• Website: https://hero-food.com
• Address: Mit Ghamr / Zefta, Dakahlia, Egypt