سياسة الدعم

Support Policy

Last updated: September 2026

Hero Food support helps customers, restaurants, and delivery partners with order issues, account questions, and service feedback.

1. How to Contact Support

• Email: support@hero-food.com
• Website: https://hero-food.com
• In-app / WhatsApp support channels when available

2. What We Can Help With

• Order tracking and delivery status
• Wrong / missing / damaged items
• Payment and refund follow-up
• Account access and profile updates
• Restaurant or delivery partner concerns

3. Response Times

We aim to respond as quickly as possible during operating hours. Complex cases involving restaurants, drivers, or payment providers may take longer.

4. Information to Include

• Full name and phone number
• Order number / code
• Clear description of the issue
• Photos when relevant

5. Fair Use

Please communicate respectfully. Abuse, spam, or fraudulent claims may lead to limited support or account restrictions.

6. Related Policies

• Privacy Policy
• Return Policy
• Terms & Conditions